How Does It Work?
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Navigate to Sites > Go to Chat Widget
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Click on New to Create Chat Widget
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Select the option between the SMS/Email Widget, Live Chat or WhatApp Chat
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After completing that step, you can navigate to the Widget section to personalize its appearance with various styles and themes. You'll have the ability to choose avatar images, adjust placements, and modify the widget's size to suit your preferences.
- Add Chat Launcher with or without prompt
- Select the Chat icon
- Select the theme or customise according to your brand
- Allow users to add the message for first time and return visitors
- Add Avatar images
- Select where you would like to add the widget placement
- Widget dimension - keep it auto or customise it with width and height
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Next is Chat Window, all the messages which are static visible to visitors are configured here. For each type, the chat widget adds extra fields. In the Chat window, they are asking for branding and compliance parts.
- Add Chat Window title, Intro message, allow user to enable email and change CTA button
- Allow users to add their own branding and legal consent for HIPAA
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The last option is messaging which allows customisation of acknowledgement and language settings.
- Adding support contact details, acknowledgement message and greetings
- User can select the language for the chat widget
Few Notes
- If you were already using the chat widget, it will show in the Widget option of theme with light blue color
- Wordpress plugin will work for default widget, allowing user to select the widget will be part of upcoming releases.