Store owners can now enable customers to check their current order details, as well as review past orders. Upon placing an order, customers will receive a confirmation email containing a button that directs them to the customer access center, where they can log in using OTP verification.
How to use
- Enable Order confirmation email: Users need to allow the order confirmation email to allow their customers to get email through which they can view Customer Access Center. This can be enabled at: Payments > Settings > Notifications > Order confirmation Email for Stores
- Login to the Customer Access Center:
- Customers can access the Customer Access Center by clicking the "View Order" button in their order confirmation email.
- Customers must log in using the email address they used during checkout to view all of their current order details.
- Fulfilment Status Details: Fulfilment status by Store owner for the order will also get reflected to end customers whether partial or complete. Customers can view the fulfilment details which will include tracking number, tracking URL, and Carrier name.
- Past Order Details: Past orders can be accessed by clicking the "Orders" button in the navigation menu.
- Unique URL for Customer Access Center: The portal can also be accessed through <storeurl>/store/account/orders . Eg. myawesomestore.com/products/store/account/orders
Notes:
- If multiple contacts are associated with the same email, the first created contact will be used for logging into the Customer Access Center.
- With sticky contact enabled, all orders will be consolidated for that browser session.
- Make sure your domain is connected for the Customer Access Center to function properly, and ensure the default path for the domain points to any page in the store.
