Sticky contact functions similarly to the Autofill feature in Google Chrome. When enabled, it pre-populates fields with previously entered information. This works through embedded cookies in the browser, which store and automatically fill in the required details.
How do Sticky Contacts work?
Sticky Contacts stores the user's information in browser cookies, enabling it to be carried over to another form, survey, order form, or calendar widget. This feature is intended for customers completing the form, not for you or your team members filling it out internally. If Sticky Contacts is active while an internal user or team member completes the form, it will replace the existing contact record with the most recent submission.
Technical Details:
- When a user completes and submits a form, survey, calendar entry, or order form on a webpage, a cookie is generated in their browser containing their information, linked to that specific domain.
- Whenever a page which lives on that same domain is opened, the cookie has the information so it gets pre-populated.
- If you clear the cookies, then that information will be gone. Same for if you try to use the incognito mode of your browser for the second submission, as cookies do not cross over to the Incognito mode.
- If you use a different domain, then the cookie won't work, and a new submission will need to be made so that a cookie for that specific domain is saved.
|
Please Note: 1.If multiple individuals use the same browser to submit their details through a form, calendar, survey, or order form, and sticky contacts is activated, their information will be merged into a single contact record in the system. 2. If a person is submitting their information on a different browser, sticky contact will not work for the first time because the cookie won't be created on that browser. 3. Sticky contacts don't work on Hidden fields or Custom fields |
Where to find Sticky Contacts in forms?
Navigate to sites> Forms> Builder> Options> Scroll Down to find the Sticky Contacts toggle.
