Before launching your agent, testing its functionality is crucial. This allows you to see how your AI Agent responds to specific inquiries from prospects or customers, giving you valuable insights to refine and optimize your Voice AI Agent—ultimately boosting your conversion rate!
Conducting Test Calls
- Select Caller ID: Choose the phone number the agent will use to call you.
- Enter Your Phone Number: Input the number where you want to receive the test call.
- Receive the Call: Answer the incoming call to interact with your AI agent as a caller would.
Reviewing Test Call History
When evaluating your Voice AI Agent, you can review past test calls to gain insights into the conversation and assess how the AI Agent engaged with the caller.
To access previous test calls, simply click on the dropdown labeled "Call History" and select the specific test call you’d like to examine.
When you perform a test call, you can have a full conversation with your Voice AI Agent exactly how a customer or prospect would. This will help you understand how the AI Agent sounds on the call, and how they handle the call, so you can make any necessary changes to the AI Agent configurations.
The data that is included in the test call results is:
- Duration
- Call Status (e.g., Completed, Missed)
- Transcript of the conversation
- Call recording playback
- Call summary
