To enable inbound calling functionality, acquiring a phone number within the sub-account is necessary as assigning it to a specific user. This process involves purchasing a number and linking it to a user to ensure incoming calls can be routed and received properly.
To set up inbound call functionality, follow these steps:
- Log in to the sub-account.
- Navigate to "Settings" and select "My Staff."
- Click the "Edit" button for the desired user.
- Scroll down to the "Call and Voicemail Settings" section.
- Assign a Twilio number to the user by selecting it from the available options.
- Choose the option to forward calls to the mobile app, ensuring that incoming calls are directed to the designated user through the mobile application.
When the checkbox for forwarding calls to the mobile app is selected, the system will redirect all incoming calls to the designated Twilio number in the mobile application. The mobile app will then receive a notification indicating an incoming call and provide the option to answer or decline the call directly within the app. This setup allows users to handle incoming calls conveniently using the mobile app's interface.
FAQ:
Why am I receiving two calls?
When an inbound call is made, it will be forwarded to the mobile app. Inbound calls will only work if one of the following three numbers is valid: the call forwarding number, the user's phone number, or the company phone number. If multiple valid numbers are configured, the system may initiate two simultaneous calls to ensure the call reaches the intended recipient.
If I log in to multiple devices, will I receive calls on all of them?
Yes, you will receive calls simultaneously on up to 10 devices that are logged in. However, when any calls are answered, the remaining calls will automatically disconnect.
What if I am part of multiple subaccounts and have inbound calling enabled?
If you are associated with multiple subaccounts and enable inbound calling, you will only receive calls on the subaccount you switched to last. If the mobile app is closed or killed, it will remember the details of the last subaccount you used, and calls will continue to come in for that specific subaccount. If you switch to a subaccount where inbound calling is unavailable, you will not receive calls from any other subaccount.
What happens when I receive two calls and answer one of them?
When two simultaneous calls are received, if you answer one from the device or through the native phone interface, the other call will be automatically disconnected. This allows you to handle one call at a time without interference from the second call.