We've added a new "Stats" button to the Workflow List page, making it effortless to track communication channel performance metrics like SMS and email statistics. With this feature, users can quickly compare stats across multiple workflows and evaluate their performance—all without the need to open each workflow separately.
How To Enable and Use the stats feature
Follow these steps to access the new "Stats" button and view workflow performance metrics:
- Navigate to Automations:
- Go to the Automations section from the main menu.
- Access the Workflow List:
- Locate the workflow list page where all workflows are displayed.
- Expand the Workflow to View Stats:
- Click on the accordion button next to the workflow name to expand it.
- The "Stats" button will now appear, allowing you to view the metrics for the selected workflow.
Important Notes
- Historical Data: Stats will include data from January 1, 2023 onwards.
- Deleted Actions: If SMS or email actions were used in a workflow and later removed, the stats for these actions will still be included in the reports.
- Scope of Stats: Currently, stats are available only for individual workflows, not for folders.
Frequently Asked Questions
Q: What types of stats can I see with this feature?
The "Stats" button provides performance metrics for SMS and email actions used within workflows, allowing you to monitor how each communication channel is performing over time. Currently whatsapp and IVR are not supported.
Q: Are stats available for folders?
No, currently, the stats are only available for individual workflows. Stats for folders are not supported at this time.
Q: Will stats be shown for actions that have been deleted from workflows?
Yes, if SMS or email actions were used in a workflow in the past but were later deleted, the statistics for those actions will still appear in the reports.