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Move Numbers From One Twilio Account To Another

Updated

If you're unable to use our tool to transfer numbers, please refer to the steps outlined below.

Twilio phone numbers can be easily transferred between different projects by the Twilio Support team. To request this change, please gather the following information:

  • Phone Number(s): The full phone number(s) you wish to move.
  • Losing Account SID: The AC SID for the project or subaccount that is giving up the phone number.
  • Gaining Account SID: The AC SID for the project or subaccount that will be receiving the phone number.
  • Time frame: The requested time frame for your change to complete (ASAP or a future date).
  • Regulatory Requirements (if required):
    • As Twilio does not transfer bundles,

      If you need to transfer a NON US / Canada number,  we will need to create a bundle/address on the project or subaccount that will be receiving the phone number.

Once the Twilio support team moves the number into the correct sub-account within your agency's Twilio account, you will see the number in CRM > Client Sub-Account > Settings > Phone Numbers.

Step 1: Identify the Twilio account credentials

You can identify the Account SID in the Agency Settings > Phone Integration page > 

E.g. If I want to move a number from the sub-account Appointment to Onboarding demo snapshot, 

 

Step 2: To get the Account SID, click on the pencil icon on the right highlighted here:

Step 3: Copy the Account SID here:

If the projects involved in the transfer have different owners, Twilio requires approval from both parties. This means each account owner must submit a support ticket to Twilio for authorization.

 

 Subject: Moving numbers request

Comment:

Copy and Replace the highlighted part below:

 

Hi Twilio Support,

 

I would like to move the following phone number(s) to a new sub-account -

+1 PASTE_TWILIO_NUMBER_HERE

 

Losing sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d

 

Gaining sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d

Time-frame: ASAP

 

 

Please process this request at the earliest because it is business-critical for me

 

Thanks!

 

Step 4. Once all details above are filled out, Click on Submit