Two ways to capture Call results:
1. Call Connect feature
This feature ensures that the receiver must press a key to answer the call, improving the accuracy of call reporting. Once this option is enabled, you will also need to update the whisper message, as the recipient's keypress is required to establish the connection.
2. Call timeout
If you don't want to use the Call connect feature, you can adjust the Incoming Call Timeout according to how soon the forwarding number's voicemail answers.
We recommend using a Call Timeout of 20 seconds or lower depending on your forwarding number.
E.g. If your forwarding number's voicemail answers within 15 seconds, set the Call Timeout to 10 seconds so it will drop the Call forwarding before it reaches your voicemail. This will mark the Call as answered because we are not able to know if it's a human or a voicemail answering the call.
You can upload your own voicemail here.
