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Call Forwarding to Your CRM Phone Number

Updated

Integrate CRM's Voice AI with your existing business number. This guide provides carrier-specific instructions for forwarding calls from your personal phone (cell or landline) to your CRM number.

Why Forward Calls Into CRM?

Integrate your calls with CRM Voice AI. Simply forward calls to your CRM number to activate intelligent call processing and [mention key benefit].

  • Leverage Voice AI: Enhance customer communication with AI-powered call handling and transcription.
  • Maintain Your Existing Number: Keep your current phone number visible to customers without needing to update it on marketing materials or directories.
  • Streamline Operations: Ensure all incoming calls are managed through your CRM account for better tracking and management.

 

How Call Forwarding Works

With call forwarding, your incoming calls are routed directly to your CRM, where our advanced Voice AI springs into action, handling each call with precision and care.

 

 

Setting Up Call Forwarding for Major Carriers

Follow the steps below based on your carrier. If you don’t see your carrier, refer to their specific support page for detailed instructions.

 

Verizon Wireless

  1. There are a few ways to forward calls from your Verizon Wireless phone to your CRM phone number:
    • To Forward ALL CALLS: dial *72 followed by your CRM phone number (e.g., *72 555-555-5555).
    • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial *71 followed by your CRM phone number (e.g., *71 555-555-5555).
  2. Press Call.
  3. Wait for a confirmation tone or message.
  4. To deactivate call forwarding, dial *73.

 

AT&T (Mobile)

  1. Dial *21 followed by your CRM phone number (e.g., *21 555-555-5555).
  2. Press Call or Send.
  3. Wait for the confirmation tone.
  4. To deactivate, dial #21#.

 

 

AT&T (Business)

  1. Dial *72 on your landline phone and listen for the dial tone.
  2. Enter your CRM phone number (e.g., 555-555-5555).
  3. Wait for the confirmation tone. The system will then place a call to the number to which calls will be forwarded. If the forward-to party answers the call, the feature is activated.
  4. To deactivate call forwarding, dial *73.

 

 

T-Mobile

  1. There are a few ways to forward calls from your T-Mobile phone to your CRM phone number:
    • To Forward ALL CALLS: dial **21*1 + your CRM phone number + # (e.g., **21*1555-555-5555#)
    • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial **61*1 + your CRM phone number + # (e.g., **61*1555-555-5555#).
  2. Press Call.
  3. To deactivate call forwarding, dial ##61# or ##21#, respectively.

 

 

Xfinity Mobile

  1. There are a few ways to forward calls from your Xfinity Mobile phone to your CRM phone number:
    • To Forward ALL CALLS: dial *72 followed by your CRM phone number (e.g., *72 555-555-5555).
    • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial *71 followed by your CRM phone number (e.g., *71 555-555-5555).
  2. Press Call.
  3. Listen for a confirmation tone.
  4. To turn off call forwarding, dial *73.

 

 

Spectrum Mobile

  1. There are a few ways to forward calls from your Spectrum Mobile phone to your CRM phone number:
    • To Forward ALL CALLS: dial *72 followed by your CRM phone number (e.g., *72 555-555-5555).
    • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial *71 followed by your CRM phone number (e.g., *71 555-555-5555).
  2. Press Call and wait for the confirmation tone.
  3. To deactivate, dial *73.

 

 

Other Carriers

If your carrier is not listed above, either reach out to them directly or try the following steps:

  1. To Forward ALL CALLS:
    • Dial *72 on your phone and listen for the dial tone.
    • Enter your CRM phone number (e.g., 555-555-5555).
    • Wait for the confirmation tone.
    • To deactivate call forwarding, dial *73.
  2. To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal):
    • Dial *92 on your phone and listen for the dial tone.
    • Enter your CRM phone number (e.g., 555-555-5555).
    • Wait for the confirmation tone.
    • To deactivate call forwarding, dial *93.

 

Frequently Asked Questions

Q: Can I forward calls from multiple numbers to CRM?
Yes, as long as each number supports call forwarding, you can forward multiple numbers to your CRM phone number.

 

Q: Will callers know their calls are being forwarded?
No, call forwarding is seamless, and the caller won’t be notified of the redirection.

 

Q: Can I still make calls from my personal number after setting up call forwarding?
Yes, call forwarding only affects incoming calls. Outgoing calls from your personal number remain unaffected.

 

Q: Does call forwarding work internationally?
It depends on your carrier. Contact your carrier to verify if international call forwarding is supported.