What is a Coupon?
A coupon is an offer made by a business or organization (usually in exchange for your payment) where you receive a discount on something you purchase.
What type of Coupons are supported?
There are two ways to use a coupon:
- Percentage Coupon: Offer a percentage-based discount on an order value
- Fixed Coupon: Offer fixed discount irrespective of order value
Important Information:
Customers can apply a coupon code to receive a 100% discount on their cart total. However, they will still need to enter their card details to store payment information, which may be required for future upsells.
Only Stripe supports providing a full 100% discount on orders. This feature is not compatible with PayPal. If both Stripe and PayPal are available, the PayPal option will be hidden during checkout.
A small note stating, "Card details will be used for verification purposes," will be displayed next to the card input field during a $0 checkout.
Capturing coupon transactions
Please Note:
1. Coupon application details will be visible in the order details as a line item alongside individual products
2. The coupon discount mentioned alongside each product will be the discount value per product
3.The discount applied would be distributed according to the weights of values of products on which the discount was applied.
For cart level discounts, it will be distributed across all products(only one-time) according to the weights of product values
For discounts tied to specific products, the discount will be applicable according to the sum of the values of those items only and would be distributed according to the weights of the product values (only one-time products)
FAQ's
Do coupons apply to all products?
Yes, coupons are applicable on both one-time and recurring products
What are the different types of coupons I can create?
Two types:
- Percentage discount: Offer a percentage-based discount on an order value
- Fixed discount: Offer fixed discount irrespective of order value
Are coupon codes unique?
Yes, coupon codes are unique and no two coupons can be created with the same coupon code
What are the rules for creating a coupon code?
Coupon codes can only contain alphanumeric values and are not case-sensitive. Using the Generate ability, the user can generate a 7-character alphanumeric coupon code
What is the coupon name? Is it unique?
Coupon names can be used to refer to and relate to coupons for internal purposes. They must not be unique for every coupon, but we highly recommend using unique coupon names for proper identification
What is meant by limiting the total number of times a coupon code can be redeemed?
Using this, you can limit the total number of successful redemptions you want to offer for the coupon code. This only includes successful redemption and is not dependent on the number of users redeeming the coupon code
What is meant by limiting to selected products?
Using this, you can restrict the coupon usage to selected products only. This means that if you restrict coupon usage to product A, then the coupon can only be applied to product A
What is the redemption count shown in the list view?
This displays the total number of successful redemptions of the coupon code done to date
Will the coupons text box start appearing automatically in order forms?
If you have created a valid coupon code that can be applied to an order form, then the coupon text box will start appearing on the order form. In case of an order form where no applicable active coupon exists, the order form will not show the coupon application text box
I don't want to show the Apply coupon text box on my order form. How do I do that?
You can disable the "Enable coupon codes" toggle inside the builder for the specific order form.
How to see the orders in which the coupon code has been applied?
Click on Actions ➝ View History and this will redirect to the orders page where only specific orders in which the coupon code was successfully applied
Status vs Actions for coupons:
| Actions vs Status | Active | Scheduled | Expired |
| Edit | Yes | Yes | Yes |
| Delete | Yes | Yes | Yes |
| View History | Yes | No | Yes |
Where are the coupon application details available?
Order details would contain the coupon code and the discount offered per item against every product line item, in case a coupon code was successfully applied to the order.
I want to set up a free product(s) . Is this supported?
Yes, this is absolutely possible! Buyers can apply a 100% OFF coupon code during checkout. However, they will still need to enter their card details to store payment information for potential upsells or downsells in later steps.
At present, only Stripe supports processing 100% discounted order amounts—this feature does not work with PayPal. If both Stripe and PayPal are available as payment options, PayPal will be automatically hidden.
When checking out with a cart totaling $0, a message stating 'Card details will be used for verification purposes' will be displayed next to the card input field.