Custom Conversation Providers in Mobile App

How To Install A Custom Conversation Provider

Navigate to User Account > App Marketplace
Under App Marketplace > Categories scroll until you find Email and click it to filter
Or scroll until you find SMS and click to filter
Click on your preferred custom conversation provider and click Install
Select one or more accounts you want to install the app into and click Continue
Review the app details and click Allow & Install
As required, follow specific instructions from the custom conversation provider to integrate (ex: get your API key for their service).

 

Where To Find Custom Conversations

In the mobile app's Conversations tab, you'll find custom conversation providers. You can initiate a new conversation on any channel, including custom providers, or manually switch channels within an ongoing conversation.

Review your installed custom conversation providers by navigating to Account > Settings > Conversation Providers
In your mobile app navigate to Conversations > New to see your options. Custom conversation providers will appear here. Select one to start a new conversation.
In the mobile app you can also find all your conversation options, including custom conversation providers, inside of a conversation. Just select a new conversation mode to switch.